My child's account was suspended. Why?


We try not to suspend accounts on this site, but sometimes it's unavoidable.

Suspensions and terminations of accounts are serious, and only happen under a few specific circumstances:

  • We have reason to believe that the account user is NOT a child. In this case, we may ask for proof of the user's age, their parent's ID documents and proof of address. We take safety VERY seriously, and we cannot tolerate ANY fake accounts on this site.
  • If your child has committed or been involved in a serious breach of our Code of Conduct. In this case, there may be options to reinstate your account.
  • If your membership has lapsed, in which case all it takes to reinstate your account is to update your payment information and pay your membership fee.


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